Support & FAQ
Find answers to common questions about our apps, purchases and your data.
Billing & subscriptions
Manage, cancel or restore purchases.
Delete your data
Request account and data deletion.
Contact support
Talk to a real person on our team.
Frequently asked questions
How do I restore my purchases?
On iOS, open the app's settings or paywall screen and tap “Restore Purchases” while signed in with the same Apple ID you used to buy. On Android, sign in with the same Google account; purchases restore automatically or via “Restore” in settings.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. iPhone/iPad: Settings → [your name] → Subscriptions. Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription. See Subscriptions & refunds.
Can I get a refund?
Because payments are processed by Apple or Google, refunds must be requested from them. Apple: reportaproblem.apple.com. Google: through Google Play order history. We are happy to help guide you; just contact us.
The app crashes or won't open. What should I do?
First update the app and your device's operating system to the latest versions, then restart your device. If the problem continues, email us with your device model, OS version, app version and a description of the steps that cause the crash.
How do I request deletion of my data?
Follow the steps on our Delete your data page, or email us from the address linked to your account. We complete deletion requests within 30 days.
Does the app work offline?
Most of our apps' core features work offline. Features that rely on cloud processing, syncing or online content need an internet connection; these are marked in the app.
Why does the app ask for permissions (camera, photos, notifications)?
We only request permissions that a feature needs, and only when you first use that feature. You can change permissions at any time in your device settings. Declining a permission only disables the related feature.
Do you sell my personal data?
No. We never sell your personal data. Read our Privacy Policy for full details.
How can I suggest a feature or report a bug?
We love feedback. Use our contact form and choose “Feature request” or “Bug report”.
Is there a family sharing option?
Where supported by the app and platform, eligible purchases and subscriptions can be shared through Apple Family Sharing or Google Play Family Library. Check the app's store listing for details.